Communication Skills
Effective communication is essential for boosting individual achievement, cultivating positive working relationships, and building organizational success. This includes knowing when to speak, what to say, how to say it, as well as when and how to listen…especially in challenging situations. Everyone has an innate communication style. Understanding when that communication style is an asset and when it is a hindrance is key to successfully conveying information, generating rapport, enhancing credibility, achieving influence, and sparking action.
We will explore and practice techniques to enhance participant’s abilities to present and receive ideas, information, directions, thoughts, feelings and needs while establishing trust and exuding confidence.
Communication style assessments are provided.
Content Highlights
- Explore the impact of effective and ineffective communication in the workplace
- Offer tools and techniques for overcoming listening barriers
- Explore and practice pull verses push communication
- Share tips and techniques for delivering an effective message
- Examine communication style preferences plus their advantages and limitations
- Provide a five-step model for effective listening
- Present a list of questions that advance the communication process
At the conclusion of this program participants should be able to:
- Manage communication and perception
- Consciously communicate with credibility, genuineness, assertiveness, and accuracy ensuring messages resonates clearly
- Deliver tough messages with diplomacy and consideration
- Set the appropriate emotional tone
- Harness the ability to discern spoken and unspoken messages while establishing trust
- Identify and leverage a personal communication style
- Tailor approaches to inspire and empower individuals of diverse backgrounds and personalities
- Connect with others to advance individual, team and organizational agendas
- Develop effective, powerful, and persuasive communication
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Presentation Skills
Whether the objective of the delivery is to teach, inform, prove, or persuade, the ability to communicate competently and confidently to large and small audiences can be the difference between success and failure. The capacity to present effectively is a crucial skill that carries significant importance for both individuals and organizations. When executed with finesse, presentations enhance brand and reputation, foster collaboration and alignment and enable effective knowledge transfer.
This highly interactive customizable workshop affords participants, from infrequent to seasoned presenters, the opportunity to create and practice a new presentation or enhance and evaluate a current deliverable. Each participant will also receive confidence boosting coaching and feedback.
Content Highlights
- Present the 10 steps to an effective presentation
- Explore tips and techniques that teach, inform, prove, persuade, and move others to act
- Share a proven storytelling framework
- Provide methods for dealing with difficult people, handling objections, and thinking in the moment
- Demonstrate techniques for using PowerPoint and other visual materials to increase impact, retention, and connection
- Offer opportunities to practice creating and delivering a presentation
- Give coaching and feedback on participants’ presentation
At the conclusion of this program participants should be able to:
- List the steps to an effective interactive presentation
- Analyze the audience’s level of engagement, interest, acceptance, and knowledge
- Ensure first impressions are favorable
- Obtain and sustain audience attention and curiosity
- Incorporate varied tones, appropriate humor, strategic language, and deliberate pauses to enhance receptivity
- Channel nervous energy constructively to improve overall performance
- Manage challenging individuals, address objections tactfully, and adapt promptly to changing circumstances
- Recognize how visual aids can elevate a message’s impact and a speaker’s presence
- Receive and incorporate coaching and feedback to enhance delivery
Deckard & Company