Influence
More than ever, organizations rely heavily on collaboration among diverse teams and cross-functional groups. The ability to influence with and without the authority that comes with a title is essential for building consensus, aligning goals, and motivating team members to work together effectively towards common objectives. When working with clients it is crucial for building strong relationships, understanding their needs, and providing solutions that resonate with them.
Genuine influence is a process, an art, and a science, not a one-time conversation. It involves ethical persuasion, building trust, understanding others’ perspectives, and finding mutually beneficial solutions. It is not arm twisting, leading with deception, or railroading others into doing it your way.
By learning to incorporate influence skills in a positive manner, attendees will be able to better navigate challenges, drive change, achieve their goals, and contribute to a more collaborative and productive organization.
Content Highlights
- Define how positive persuasion differs from other negative methods of inducement
- Explain the internal factors that prompt agreement or disagreement
- Identify the laws of persuasion
- Provide a variety of strategies and tactics for persuading others
- Identify common thought patterns that interfere with rational thinking
- Offer a model for creating and delivering a persuasive message
- Supply a guide for planning the influencing process
At the conclusion of this program participants should be able to:
- Recognize and emulate positive persuasive behaviors
- Leverage or mitigate internal thought patterns that affect decision making
- List and apply the seven principles of persuasion in various workplace situations
- Apply a variety of persuasion tips, techniques, and strategies
- Manage objections
- Avoid being manipulated or coerced by others
- Outline and apply a persuasive story model
- Widen and deepen personal spheres of influence
- Complete and utilize the persuasion planning guide in preparation for a situation that requires influence
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Negotiation
The ability to negotiate is a vital skill for both career and personal life success. Whether it’s allocating resources for a project, resolving terms and conditions with a client, or simply deciding where to go for dinner with friends, the principles of effective negotiations create better outcomes.
While some may have a natural inclination for it, negotiation skills can be learned by anyone. At its core, it is the process of reaching an agreement through compromise and communication. It involves understanding the interests of all parties, finding common ground, and creating solutions that meet everyone’s needs.
This workshop delves into the psychological principles of successful negotiations, covering strategies and techniques. Participants take part in hands-on exercises, case studies, and role-playing to practice negotiating in a supportive environment. They gain skills in analyzing interests, navigating challenges, developing creative solutions, and building trust.
Content Highlights
- Share the types of negotiations
- Identify negotiation styles and how to address each style
- Outline the six stages of negotiation and behaviors for each stage
- Discuss preparation, planning, strategy, and tactics
- Provide tips and tactics for tricks, traps, stalemates, and other challenges
- Offer practice opportunities
At the conclusion of this program participants should be able to:
- Identify possible negotiation outcomes
- Explain well-known negotiation terminology
- Describe and adapt to different negotiation styles
- Prepare and plan for a negotiation
- Practice a six-step negotiation process
- Explore how to use questions to learn about another party’s wants, needs, and motivations
- Demonstrate the use of successful concession-making and keeping track of concessions
- Recognize and combat dirty tricks, traps, stalemates, and various challenges